My33 Malaysia Platform Terms and Conditions of Use

Welcome to my33, an online sports betting and casino gaming platform operated for the Malaysian market. This Terms and Conditions document constitutes a legally binding agreement between you ("User") and my33 ("Platform", "We").

By accessing, registering for, or using any service provided by my33 — whether through the website, mobile app, or any other medium — you acknowledge that you have read, understood, and agree to comply with all terms and conditions set out in this document, together with our separately published Privacy Policy and Responsible Gaming Policy.

1 Acceptance of Terms

These Terms and Conditions take effect as soon as you first access the my33 platform. Use of this platform constitutes your full agreement to all provisions contained in this document.

My33 reserves the right to modify, add, or remove any part of these terms at any time without prior notice. However, we will endeavour to inform users of significant changes through the platform's communication channels. It is the user's responsibility to review this page periodically to ensure they are always aware of the latest terms.

• Continued use of the platform after any changes to the terms constitutes acceptance of the revised terms.
• In the event of any discrepancy between different language versions, the Bahasa Melayu version shall prevail.
• These terms govern the relationship between my33 and registered users only.

2 Account Eligibility

Access to the my33 platform is restricted to individuals who meet the following eligibility criteria without exception:

• Be at least 21 years old on the date of registration.
• Not subject to any local legal restrictions that prohibit participation in online betting activities.
• Not currently listed under any self-exclusion or gaming limit program that you have personally submitted.
• Have full legal capacity to enter into a binding agreement.
• Acting in a personal capacity and not on behalf of another person or corporate entity.

My33 reserves the right to request age and identity verification at any time. Failure to provide the requested verification documents within the specified timeframe may result in account suspension until the KYC process is completed.

3 Account Registration and Management

Each individual is only permitted to hold one (1) active account only on the my33 platform. Holding multiple accounts is strictly prohibited and may result in the immediate closure of all associated accounts, along with the forfeiture of all outstanding balances and wins.

During registration, you are required to provide accurate, current, and complete information. The details you need to supply include:

• Full name as stated on your official identification document.
• A valid and accurate date of birth.
• An active and reachable Malaysian mobile number.
• A valid and actively monitored email address.
• Bank account or digital wallet details for withdrawal purposes.

You are solely responsible for maintaining the confidentiality of your username and account password. my33 will not be held liable for any losses arising from your failure to protect your login credentials. Please contact our support team immediately if you suspect your account has been compromised or accessed without authorisation.

4 Deposit and Withdrawal of Funds

My33 supports a wide range of popular payment methods in Malaysia, including online banking, digital wallets, and debit cards. All transactions are processed in Malaysian Ringgit (MYR).

The following are general guidelines on deposits and withdrawals on the my33 platform:

• The minimum deposit amount is as stated on the platform's payment page and is subject to change.
• Withdrawals processed within 15 to 30 minutes after the request is confirmed, subject to successful KYC verification.
• KYC verification is only required once, on your first withdrawal. All subsequent withdrawals are processed automatically.
• My33 reserves the right to request supporting documents for transactions that exceed certain limits as an anti-money laundering precaution.
• Withdrawals can only be credited to a bank account or digital wallet registered under the same user's name.
• My33 does not charge any processing fees on standard withdrawals. However, your bank may apply its own charges.

5 Bonus and Promotions

My33 offers a variety of bonuses and promotions from time to time to provide added value to users. All bonuses and promotions are subject to specific terms and wagering requirements.

• Each bonus has its own wagering (rollover) requirement that must be met before a withdrawal is permitted.
• Bonuses are only available to registered members who meet the specified criteria for each promotion.
• My33 reserves the right to void bonuses obtained through illegitimate means, including the use of multiple accounts or system exploitation.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without fulfilling the wagering requirements.
• Certain promotions may have expiry dates and time limits as specified in the respective promotion's terms.
• My33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Please read the specific terms for each bonus or promotion you participate in. Should there be any conflict between these general terms and the terms of a specific promotion, the more specific promotion terms will apply.

6 Wagering Rules

All bets placed on the my33 platform are subject to the following rules, which are fully in effect:

• Bets that have been confirmed and accepted by the system cannot be cancelled by the user.
• My33 reserves the right to void or cancel betting winnings associated with significant odds errors resulting from technical or data faults.
• In the event of a dispute regarding match results, the official decision of the relevant sports governing body is final.
• Bets placed after an event has started (except where live betting is enabled) are void and will be refunded.
• My33 reserves the right to limit the bet size of any user at the platform's sole discretion without providing a reason.
• Any bets suspected of involving illegal agreements, match-fixing, or multi-account coordination will be voided.

7 Prohibited User Conduct

My33 platform users are prohibited from engaging in any of the following activities. Violations of any of these prohibitions will result in immediate disciplinary action:

• Registering more than one account or using another person's account.
• Using automated software, bots, or scripts to access or interact with the platform.
• Coordinating bets with other users to exploit the bonus system or odds.
• Providing false, misleading, or incomplete information during registration or the KYC process.
• Using the platform for money laundering or any financial criminal activity.
• Attempting to hack, disrupt, or compromise the security and performance of the platform.
• Sharing your password or allowing others to use your account.

8 Personal Data Protection

My33 is committed to protecting users' personal data in accordance with applicable data protection laws. All data you provide to us is processed using 256-bit SSL encryption and stored on secure servers.

Your personal data is collected and used solely for the following purposes:

• Identity verification and KYC processing.
• Processing of financial transactions including deposits and withdrawals.
• Communications relating to your account, promotions, and service updates.
• Compliance with applicable legal and regulatory requirements.
• Improving the overall user experience and platform services.

My33 will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. For more information on how we handle your data, please refer to Privacy Policy us.

9 Limitation of Liability

My33 and its shareholders, directors, employees, and partners shall not be liable for any direct, indirect, consequential, or special losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from betting or gaming outcomes.
• Technical disruptions or failures that prevent access to the platform.
• Any inaccuracies in odds information or game data originating from third-party sources.
• Unauthorised access to your account resulting from your failure to keep your password confidential.

My33 provides the platform on an "as-is" basis and makes no guarantees that the platform will always be available, error-free, or meet any specific user expectations. That said, we are committed to ensuring optimal platform availability and performance.

10 Account Termination

You may request account closure at any time by contacting the my33 customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures.

My33 reserves the right to suspend or terminate a user's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspected or confirmed fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the KYC process within the stipulated timeframe.
• Self-exclusion requests submitted by users as part of the responsible gaming program.
• Instructions from relevant authorities or law enforcement bodies.

In the event of termination due to a breach of terms, my33 reserves the right to forfeit any outstanding balances or winnings. my33's decision in such matters is final.

11 Terms Amendment

My33 reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. For significant changes, we will endeavour to notify active users via in-platform notifications or email.

It is the user's responsibility to review this Terms and Conditions page periodically. Continued use of the my33 platform following any amendments constitutes your acceptance of the revised terms.